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Terms of Service

Effective Date: 02/20/2026
Kestrel Practice Solutions

These Terms of Service (“Terms”) govern your use of the website www.kestrelpracticesolutions.com and any services provided by Kestrel Practice Solutions (“Kestrel,” “we,” “our,” or “us”).

By accessing our website, submitting a form, communicating with us, or engaging our services, you agree to these Terms.

1. Nature of Services

Kestrel Practice Solutions provides administrative consulting, workflow guidance, and insurance verification support services to healthcare practices.

Our services may include:

  • Insurance benefit verification assistance

  • Revenue cycle consulting

  • Practice workflow recommendations

  • Staff training and education

  • Communication guidance

  • Business process support

Kestrel does NOT:

  • Provide legal advice

  • Provide medical advice

  • Act as a billing company unless specifically contracted

  • Make insurance determinations

  • Guarantee claim payment or reimbursement

All coverage determinations are made solely by the insurance carrier.

2. No Guarantee of Coverage or Payment

Insurance information obtained during verification is based on data provided by payers and may change at any time.

Kestrel makes reasonable efforts to obtain accurate information; however:

We do not guarantee eligibility, benefit accuracy, authorization approval, or claim payment.

The client practice remains solely responsible for:

  • Confirming benefits

  • Communicating financial responsibility to patients

  • Collecting payment

  • Submitting claims correctly

  • Final treatment decisions

Kestrel is not liable for denied claims, underpayments, or coverage discrepancies.

3. Client Responsibilities

By engaging our services, you agree:

  • You remain the provider of record

  • You control all patient communication

  • You make all clinical and financial decisions

  • You review verification results before relying on them

  • You maintain compliance with applicable laws and payer requirements

You agree not to represent Kestrel as an insurer, guarantor, or billing authority.

4. Communication Consent (Email & SMS)

By submitting your contact information to Kestrel Practice Solutions, you consent to receive communications related to our services, including:

  • Email correspondence

  • Phone calls

  • SMS text messages

Message frequency varies. Message and data rates may apply.

Opt-Out

You may opt out at any time by:

  • Replying STOP to SMS

  • Using unsubscribe links

  • Contacting us directly

We do not send unsolicited mass marketing messages.

5. Fees, Payments, and Refunds

Service fees, retainers, and billing terms are defined in client agreements or proposals.

Unless otherwise stated:

  • Fees are earned upon delivery of service time or completed work

  • Monthly retainers cover access, availability, and ongoing support

  • Partial months are not prorated

  • Refunds are not provided for completed consulting services

Chargebacks without prior written dispute resolution may result in termination of services and collections action.

6. Confidentiality

Both parties agree to maintain confidentiality of non-public business information shared during the course of services.

Kestrel retains ownership of:

  • Training materials

  • Workflows

  • Templates

  • Processes

  • Documentation created by Kestrel

Clients may use materials internally but may not resell or distribute them.

7. Third-Party Systems

Kestrel may provide guidance related to software platforms (e.g., PMS, clearinghouses, CRM systems).

We do not control third-party systems and are not responsible for:

  • Software outages

  • Data inaccuracies from external systems

  • Clearinghouse or payer errors

  • Integration failures

8. Limitation of Liability

To the fullest extent permitted by law:

Kestrel Practice Solutions shall not be liable for any indirect, incidental, consequential, or financial damages including:

  • Lost revenue

  • Denied claims

  • Lost patients

  • Business interruption

Total liability for any claim shall not exceed the total fees paid to Kestrel in the preceding three (3) months.

9. Indemnification

You agree to indemnify and hold harmless Kestrel Practice Solutions from any claims arising from:

  • Your patient care decisions

  • Your billing practices

  • Your financial policies

  • Your regulatory compliance obligations

10. Termination

We may terminate services if:

  • Terms are violated

  • Communication becomes abusive

  • Payments are not made

  • Services are misrepresented to patients or third parties

Termination does not eliminate outstanding balances owed.

11. Website Use

You agree not to:

  • Attempt unauthorized access

  • Copy proprietary materials

  • Misuse content or branding

  • Interfere with website operation

12. Changes to Terms

We may update these Terms at any time. Continued use of our website or services constitutes acceptance of revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.

14. Contact

Kestrel Practice Solutions

7106 W Lexi Loop Ln
West Jordan UT

info@kestrelpracticesolutions.com

888-845-8119